Frequently Asked Questions

Once you Login, the App will check your records to compute a credit score and determine if you qualify for a loan, you are not required to make any payment at this point, and also we won't ask you for any documents

Your Starting Loan Limit will be determined by the App automatically and it varies between users. However, the minimum amount we offer is KSh. 250.00 and the Maximum is KSh. 50,000.00

Once the App determines that you qualify for a loan, it will automatically show you the Loan Limit/Maximum Amount you can apply for. You will then be able to select the preferred amount within this limit and request for a loan by submitting the application. The terms and applicable fees will also be displayed.

We recommend that you don't delete your M-Pesa transactions history, it's best to accumulate M-Pesa records for about 60 days

In order to ensure that you are the rightful owner of the M-Pesa number that you registered with, we request you make a 1 Bob payment which is the minimum amount supported by M-Pesa. This means that we have already checked your records and confirmed that we are ready to offer you a loan. Immediately the payment is received, you will be able to request for loans, the minimum loan we offer is KSh. 250.00 which is much higher than this fee. We will refund the payment if we are unable to make a loan offer to you.

Currently, the minimum unsecured loan amount is KSh. 250.00 and the highest is KSh. 50,000.00

Sorry, we are currently unable to issue loans if one is currently negatively listed.

There are cases where the records available to us are not sufficient for us to make a decision, thus we request you to retry after some time as we hope more records will become available. Sadly, we can't guarantee you that after this period the available records will be sufficient.

The credit rating criteria varies between lending Apps, some Apps might offer you a loan while others deny the same.

Payments are applied automatically within 10 minutes, in case of a delay, please send us the details of the M-Pesa confirmation SMS via the Chat option on the App or via email to support@pesazone.com. Any penalty applied to your loan as a result of a payment delay on our side will be removed once you notify us.

All loans are issued within 24 hours. But we usually send the money within 5 minutes on average. You may chat with us on the App or email us in case the delay takes over 12 hours.

We don't charge additional fees apart from the Facilitation Fee, however, penalties will be applied if you don't repay your loan in time.

The facilitation fee is the initial cost of the loan to you. E.g. if you apply for a KSh. 10,000 loan, with a facilitation fee of KSh. 100. We will send you KSh. 10,000 but you will be required to repay as 10,100. The facilitation fee keeps reducing based on the loan amounts applied for and repaid in time

Yes. The fees keep reducing as your loan limit increases

The repayment period varies based on the loan amount. A longer repayment period is currently available for loan amounts of KSh. 3,000 and above. You can then select a different repayment period by using the drop down displayed next to the Loan Repayment Period field.

At minimum, your limit will increase every time you receive and repay two loans in the same limit. E.g. When your loan limit is KSh. 10,000.00 and you apply and repay 2 loans of KSh. 10,000 each. However, your limit will increase much slower if you delay in repaying your loans and it will increase faster if you pay in advance. The limit increases by much larger margins for loans of higher amounts.

You can try restarting the App, but kindly contact us if the issue persists.

The loan repayment instructions are displayed on the App. You can repay via the M-Pesa menu using the Paybill Number 754285, your Phone Number is the Account Number.

Yes, you can repay the loan balance at once.

Yes, you just need to open the M-Pesa menu and make a payment to our Paybill 754285, and ensure the account number is provided as Your Phone Number i.e. Account: [Your Phone Number]

Yes, your friend just needs to open the M-Pesa menu and make a payment to our Paybill 754285, and ensure the account number is provided as Your Phone Number i.e. Account: [Your Phone Number]

Yes, we encourage you to repay in advance as there are no penalties and this helps improve your credit rating.

You can repay the loan in installments, this helps reduce the loan balance and also reduces the penalties in case a loan is overdue. However, the total loan amount should still be repaid by the due date.

The loan should be repaid by the due date as per the Loan Contract. Failure to repay by the due date will lead to instant severe penalties, negative CRB reports, reporting to Debt Collectors and we may contact your close family and friends for assistance.

Payments are applied automatically within 10 minutes, in case of a delay, please send us the details of the M-Pesa confirmation SMS via the Chat option on the App or via email to support@pesazone.com. Any penalty applied to your loan as a result of a payment delay on our side will be removed once you notify us.

Any overpayment is applied to your account and it's automatically applied to settle your future loan(s) thus reducing the loan balance. The overpayment will be displayed on the Account Balance section on the App. We automatically deduct the loan balance from your overpayment once a loan is issued.

The facilitation fee is the initial cost of the loan to you. E.g. if you apply for a KSh. 10,000 loan, with a facilitation fee of KSh. 100. We will send you KSh. 10,000 but you will be required to repay as 10,100. The facilitation fee keeps reducing based on the loan amounts applied for and repaid in time

Yes. Once logged in, go to Menu > Account Statement. The transactions in your account will be displayed, use the More button to show older transactions.

The loan should be repaid by the due date as per the agreement. After the due date, a penalty will be applied on the loan balance thus increasing the repayable amount. We may also submit a negative report about you to the CRB, forward your details to Debt Collectors or contact your close friends and family for assistance in reaching you. By not repaying your loan on time, you are denying a fellow Kenyan the chance to obtain a loan.

By defaulting on a loan, you are breaching a Legal Contract. We will share your details and data with our Debt Collectors who will approach you physically or contact you and friends/family for loan recovery purposes; we may also use CRB reporting. By not repaying your loan on time, you are denying a fellow Kenyan the chance to obtain a loan.

Penalties are applied in line with the loan agreement as stated on the loan terms when applying i.e. on a weekly basis starting immediately a loan falls overdue. The penalty is applied on the loan balance using the weekly rate stated on the Loan Terms displayed as displayed on the loan application. By not repaying your loan on time, you are denying a fellow Kenyan the chance to obtain a loan.

Yes, the penalties are charged in line with the loan agreement to ensure fairness since by not repaying your loan on time, you are denying a fellow Kenyan the chance to obtain a loan.

CRB means the Credit Reference Bureaus. The CRBs keep records regarding creditors, the records are mainly used by credit institutions such as banks and SACCOs to determine if someone is a good borrower. The records can also be used by Employers and any other authorized person.

Creditors and Employers refer to the CRB when doing background checks, thus you may lose a dream job or a chance to obtain a bigger loan from banks and SACCOs because of a small loan you defaulted on years ago. Even after you clear with the CRB and repay a loan, a negative CRB record lasts 7 years regardless of the loan amount you defaulted on.

We may submit records to Metropol CRB

At minimum, your limit will increase every time you receive and repay two loans in the same limit. E.g. When your loan limit is KSh. 10,000.00 and you apply and repay 2 loans of KSh. 10,000 each. However, your limit will increase much slower if you delay in repaying your loans and it will increase faster if you pay in advance. The limit increases by much larger margins for loans of higher amounts.

The limit will increase faster if you ensure to repay in advance or in time.

The limit increases by much larger margins for loans of higher amounts.

You will be prompted to enter the code when you open the App for the first time. The code should be provided before you complete repaying your first loan. If you need assistance, please reach out to us and we will advise you

Open the Menu and go to Free Loans. You can click on the Share button and then select how you wish to invite, e.g. via SMS, WhatsApp, Email e.t.c. You can also copy the code and paste e.g. on the Internet.

When you invite someone and they use the code or click the link to install the App, and the person then qualifies for a loan. You will be notified once they complete repaying the first loan. We will automatically deposit the bonus to your PesaZone account.

We will notify you each time an invite repays the first loan. The reward/bonus is then automatically deposited to your account and it will be applied to your next loan automatically. Therefore you will repay your loan less this amount, and if the rewards exceed your loan balance, you will not pay anything as it will be a FREE LOAN!

You can go to Rewards and Bonuses option on the menu, we will list all invites who have overdue loans. However,we will also alert you each time an invite repays the first loan

No. There is no limit, you can invite as many friends as possible, this increases the potential rewards!

Your payment can be reversed if you are not a PesaZone customer or if you are not qualified to receive a loan from us. Please email us your reversal request via support@pesazone.com. Kindly note reversals take up to 7 days.

The latest version will be listed on the Google Playstore, you can also use this link to check https://play.google.com/store/apps/details?id=com.pesazone.mobile